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Forgotten your Password?

If you can't sign in to your account because you've forgotten your password, you can reset it for a fresh start.

Here are 3 simple steps:

1. Enter your Email Address and Account Number in the boxes provided.

2. After you click “CONTINUE”, a confirmation email will be sent to this Email Address.

3. Follow the instructions in the email to complete the change of Password.

  • This Email Address will be the address you registered with us previously. Contact us for assistance if you have issues signing in.

  • Find your Account Number on your bill. If you have more than one Account, use any current Account Number.

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Contact Us

For Assistance:

Our operating hours: Monday to Friday, 9am till 6pm.

For both residential and business electricity account matters, please contact us at:

Customer service hotline: +65 6266 1188

WhatsApp: +65 6266 1188

Email: [email protected]

If you are experiencing any electricity supply disruption, please call SP Group Electricity Service Centre's 24-hour hotline at 1800 778 8888.